FAQs
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What payment methods do you accept?
- Answer: We accept all major credit cards, including Visa, Mastercard and American Express. We also accept payments through PayPal for added convenience.
- Answer: We accept all major credit cards, including Visa, Mastercard and American Express. We also accept payments through PayPal for added convenience.
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Do you offer international shipping?
- Answer: Yes, we offer international shipping!. Please refer to our Shipping Policy for more information on international shipping rates and delivery times.
- Answer: Yes, we offer international shipping!. Please refer to our Shipping Policy for more information on international shipping rates and delivery times.
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How can I track my order?
- Answer: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.
- Answer: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.
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What is your return policy?
- Answer: We offer a hassle-free returns policy within 30 days of the delivery date. Items must be in their original packaging, unused, and in pristine condition. Sale items are final sale and cannot be returned. Please refer to our Returns and Exchange Policy for more details.
- Answer: We offer a hassle-free returns policy within 30 days of the delivery date. Items must be in their original packaging, unused, and in pristine condition. Sale items are final sale and cannot be returned. Please refer to our Returns and Exchange Policy for more details.
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Can I cancel or modify my order after it has been placed?
- Answer: Once an order has been placed, we begin processing it immediately to ensure prompt delivery. Unfortunately, we are unable to cancel or modify orders once they have been placed. Please review your order carefully before completing your purchase.
- Answer: Once an order has been placed, we begin processing it immediately to ensure prompt delivery. Unfortunately, we are unable to cancel or modify orders once they have been placed. Please review your order carefully before completing your purchase.
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Do you offer gift wrapping or personalized messages?
- Answer: At this time, we do not offer gift wrapping services.
- Answer: At this time, we do not offer gift wrapping services.
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How can I contact customer service?
- Answer: You can contact our customer service team by emailing us at Loveniajewelry@gmail.com or by filling out the contact form on our website. We strive to respond to all inquiries ASAP during regular business hours.
- Answer: You can contact our customer service team by emailing us at Loveniajewelry@gmail.com or by filling out the contact form on our website. We strive to respond to all inquiries ASAP during regular business hours.
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Do you offer wholesale or bulk ordering?
- Answer: Yes, we offer wholesale and bulk ordering options for select products. Please contact our customer service team for more information and to discuss your specific needs.
- Answer: Yes, we offer wholesale and bulk ordering options for select products. Please contact our customer service team for more information and to discuss your specific needs.
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Are your products hypoallergenic or suitable for sensitive skin?
- Answer: Yes, 925 sterling silver jewelry is considered hypoallergenic due to its high purity (92.5% silver) and low nickel content. However, while it's generally well-tolerated by most people, those who are extremely sensitive to metals should take precaution. While sterling silver minimizes the risk of allergic reactions, it's essential to be aware of your individual sensitivity and consider alternative materials if necessary.
- Answer: Yes, 925 sterling silver jewelry is considered hypoallergenic due to its high purity (92.5% silver) and low nickel content. However, while it's generally well-tolerated by most people, those who are extremely sensitive to metals should take precaution. While sterling silver minimizes the risk of allergic reactions, it's essential to be aware of your individual sensitivity and consider alternative materials if necessary.
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What should I do if I receive a defective or damaged item?
- Answer: If you receive a defective or damaged item, please contact our customer service team immediately with photos of the item and a description of the issue. We will work with you to resolve the issue as quickly as possible and ensure your satisfaction.
- Answer: If you receive a defective or damaged item, please contact our customer service team immediately with photos of the item and a description of the issue. We will work with you to resolve the issue as quickly as possible and ensure your satisfaction.
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Where are you based?
- Answer: We are based in Sydney, Australia.
- Answer: We are based in Sydney, Australia.
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Can I go swimming with my jewelry?
- Answer: We do not recommend swimming or exposing your jewelry to water, as it can cause tarnishing and damage to the metal. We advise removing your jewelry before swimming, showering, or engaging in any water-related activities.
- Answer: We do not recommend swimming or exposing your jewelry to water, as it can cause tarnishing and damage to the metal. We advise removing your jewelry before swimming, showering, or engaging in any water-related activities.
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What is your jewelry made of?
- Answer: Our jewelry is primarily made of sterling silver, a high-quality and durable metal known for its lustrous shine and versatility. We also offer select pieces made from other materials, such as gold-plated or rose gold-plated sterling silver. Each product description will specify the materials used in that particular piece.
- Answer: Our jewelry is primarily made of sterling silver, a high-quality and durable metal known for its lustrous shine and versatility. We also offer select pieces made from other materials, such as gold-plated or rose gold-plated sterling silver. Each product description will specify the materials used in that particular piece.
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I forgot to enter my promo code, can I still apply it?
- Answer: Unfortunately, we are unable to apply promo codes to orders after they have been placed. Please ensure that you enter your promo code correctly during the checkout process to receive the discount or promotion. If you encounter any issues with applying a promo code, please contact our customer service team for assistance before completing your purchase.
- Answer: Unfortunately, we are unable to apply promo codes to orders after they have been placed. Please ensure that you enter your promo code correctly during the checkout process to receive the discount or promotion. If you encounter any issues with applying a promo code, please contact our customer service team for assistance before completing your purchase.
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What size do the adjustable rings cater to?
- Answer: Our adjustable rings are designed to fit a range of finger sizes, typically ranging from US size 0 to 9. The adjustable design allows for flexibility in sizing, making them suitable for most individuals. We wanted to make sure we take the hassle out of ring sizing and have adjustable options so the rings can fit any finger!